At GPG FigureWorks, every piece is made to order, allowing us to focus on quality, precision, and craftsmanship in every detail. Please allow 4 to 6 weeks for production. After dispatch, shipping usually takes 5 to 7 business days.
We provide tracked shipping whenever available, so you can monitor your order throughout its journey.
For painted orders delivered to the United States, all duties and taxes are covered by us. For unpainted and standard orders, any applicable customs duties, import taxes, or local fees may be charged at delivery according to your country's regulations.
We accept returns within 14 days of delivery, provided the item is returned in its original condition and packaging.
If you experience any issue with your order, please contact us and we will be happy to assist you.
At GPG FigureWorks, every figure is carefully crafted, hand-painted, and securely packaged to ensure it arrives in excellent condition. As our products are collectible and fragile, we've outlined the following guidelines to keep things fair and transparent for everyone.
We're here to help. If your order arrives damaged, please contact us within 48 hours of delivery and provide:
All shipments are insured, and these photos are required so we can file a claim with the courier.
Once reviewed, we will offer the most suitable solution:
Claims cannot be processed without clear photo evidence of both the damage and packaging.
For full refunds or full replacements, the item must be returned to us.
This helps us ensure fairness and prevent misuse of our policy.
Returned items must:
Returns that show signs of misuse or intentional damage may be declined.
Return shipping costs are the responsibility of the buyer.
We recommend using tracked shipping to ensure the item arrives safely.
Due to the delicate nature of our figures, we are unable to cover:
These are collectible art pieces and should be handled with care.
Unpainted figures and kits are sold as hobby products. Minor sanding, fitting, or assembly adjustments may be required and are not considered defects.
If you have any questions or need assistance at any point, feel free to reach out. We're always happy to help and want you to have the best possible experience with your figure.
